The following criteria must be met in order to receive a response to a bill status submission. Forms submitted that do not meet these requirements will not receive a reply.

1. The bill status request MUST be more than 30 days after submittal of the bill.

2. The requesting party must be an employee of the provider, or an authorized agent as confirmed on the invoice in question. 

3. Status requests cannot exceed 10 service dates.

While we will gladly provide status updates for billing inquiries for bills that have been outstanding more than 30 days, EOB’s are sent out with the provider payment, to the billing address listed on the bill. EOB copies may be requested 90 days after the date payment was made. Please allow up to 30 days for fulfillment of the request.